Shipping Fee Terms

Local Delivery (Malaysia)

Q1: Is there any postage/shipping fees for my purchase?

We provide FREE Skynet shipping on all orders within Peninsular Malaysia, except Kelantan and Pahang. Kelantan and Terengganu’s area, we will provide FREE Poslaju shipping on all orders.

While for Sabah and Sarawak, we will charge RM 10 per kg but free shipping for purchase RM 200 and above.

Tracking numbers are emailed once posted.

Q2: How long does it take for my parcel to reach me?

Parcel arrived within 3-5 working days. We post all orders made before 4pm, Monday–Friday. Order makes on Friday after 4pm, Saturday, Sunday or Public Holidays, we will post your order on next working day (eg: Monday).


International Delivery (Worldwide)

Q1: What are the international shipping methods?

Brunei Darussalam, Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Laos, Philippines, Singapore, Thailand and Vietnam orders enjoy FREE shipping if purchase 150 USD Dollar and above.

While Myanmar order enjoy FREE shipping if purchase 200 USD Dollar and above.

We will post all:

Brunei Darussalam, Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Laos, Philippines, Singapore, Thailand, Vietnam and Myanmar orders using POSLAJU. Transit time is 5-7 working days.

Tracking numbers will be provided for all services by email once order has been processed.

Q2: What are the shipping costs?
Country Rate Free Shipping - Minimum Order Shipping By Transit Time (Working Days)
Malaysia (Semenanjung area except Kelantan,Pahang & Terengganu) Free 0 Skynet 3 - 5 Days
Malaysia (Kelantan,Pahang & Terengganu) Free 0 Poslaju 3 - 5 Days
Malaysia(Sabah&Sarawak) RM10 RM200.00 Poslaju 3 - 5 Days
Brunei Darussalam USD 15 USD 150 Poslaju 5-7 Days
Bangladesh
Cambodia
China
Hong Kong
India
Indonesia
Laos
Philippines
Singapore
Thailand
Vietnam
Myanmar USD 20 USD 200 Poslaju 5-7 Days

* If you cannot find your list above or any inquiry about the shipping rate, please email us at info@genemartino.com.my or WhatsApp us: +601119933322, we will assist you from there.