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RETURN & EXCHANGE POLICY

  1. Each customer can only make a one-off exchange.
  2. Goods return and exchange are accepted any within 7 days from receipt date (for Local and International orders). Any return and exchange after 7 calendar days ARE NOT ACCEPTABLE.
  3. All return of goods must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED and must be in the ORIGINAL PACKAGING.
  4. No refund in term of cash money or any rewards point, you are only allowed to change the products at the same selling price or lower.
  5. Products that is subjected to availability.
  6. Buyers to bear the cost of shipping, returns and taxes if applicable.
  7. Goods returns will be processed within 7-14 working days of receiving your order along with the valid goods return requirement.

    Requirements for a valid goods return:
    – Proof of purchase (Gene Martino Purchase Invoice & cash bill)
    – Receipt/ proof of shipping payment by customer if made in Cash or iPay88.

Term & Conditions for goods returned:-

ACCEPTED TERM

  • Bad Product quality
  • Incorrect Content from Website
  • Delivery Problems (Sending wrong product/ Product missing)

UNACCEPTABLE/ REJECT

We will not attending any goods return cases due to customers careless mistake as; colour, sizing and design matter or any wrong purchase.

  • I want to change other colour for this design. – Not Accepted
  • The size doesn’t fit me, I want to change another size. – Not Accepted
  • I do not like this design/ I have made wrong purchase. – Not Accepted

For goods return or goods exchange, customers are advised to inform us in advance via WhatsApp: 0182179333 or email us at ecommerce@genemartino.com.my.

You may post the return items to:

Gene Martino Apparel Sdn. Bhd. (199501021859)

1664, Jalan Perusahaan Tupai 3, Kawasan Perindustrian Tupai, 34000 Taiping, Perak, Malaysia
Tel : 6018-2179333
Email : ecommerce@genemartino.com.my

NOTE:

If your goods return does not meet the above requirements, Gene Martino Apparel Sdn Bhd will notify you before sending back the product. In this instance, your postage fees are at your own responsibility.

** We reserve the right to make any changes to this policy without prior notice.

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