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SHIPPING FEE

1. Is there any postage/shipping fees for my purchase?

  • Peninsular Malaysia (SM): FREE shipping
  • Sabah & Sarawak (SS): postage charge RM10 (Postage/Shipping FREE FOR purchase RM200 and above)

2. How long does the duration period for our product to reach our valued customers?

  • Within 3-5 working days.
  • For any order after 4pm on Friday, we will only process your order on next working day (Eg: Monday).
  • For order during Saturday and Sunday, we will only process your order on next working day (Eg: Monday).
CountryRateFree Shipping – Minimum OrderTransit Time (Working Days)
Malaysia (Semenanjung area except Kelantan,Pahang & Terengganu)Free03 – 5 Days
Malaysia (Kelantan,Pahang & Terengganu)Free03 – 5 Days
Malaysia(Sabah&Sarawak)RM10RM200.003 – 5 Days
AustraliaRM100RM2000.005-7 Days
Bangladesh
Cambodia
China
Macao
Hong Kong
India
Indonesia
Laos
Myanmar
Philippines
Thailand
Vietnam
BruneiRM60RM2000.005-7 Days
Singapore

* If you cannot find your list above or any inquiry about the shipping rate, please email us at ecommerce@genemartino.com.my or WhatsApp us: +60182179333, we will assist you from there.

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