1. Is there any postage/shipping fees for my purchase?
- Peninsular Malaysia (SM): FREE shipping
- Sabah & Sarawak (SS): postage charge RM10 (Postage/Shipping FREE FOR purchase RM200 and above)
Shipping Fee Terms
2. How long does the duration period for our product to reach our valued customers?
- Within 3-5 working days.
- For any order after 4pm on Friday, we will only process your order on next working day (Eg: Monday).
- For order during Saturday and Sunday, we will only process your order on next working day (Eg: Monday).
| Country | Rate | Free Shipping – Minimum Order | Shipping By | Transit Time (Working Days) |
|---|---|---|---|---|
| Malaysia (Semenanjung area except Kelantan,Pahang & Terengganu) | Free | 0 | Skynet | 3 – 5 Days |
| Malaysia (Kelantan,Pahang & Terengganu) | Free | 0 | Poslaju | 3 – 5 Days |
| Malaysia(Sabah&Sarawak) | RM10 | RM200.00 | Poslaju | 3 – 5 Days |
| Brunei Darussalam | RM60 | RM600.00 | Poslaju | 5-7 Days |
| Bangladesh | ||||
| Cambodia | ||||
| China | ||||
| Hong Kong | ||||
| India | ||||
| Indonesia | ||||
| Laos | ||||
| Philippines | ||||
| Singapore | ||||
| Thailand | ||||
| Vietnam | ||||
| Myanmar | RM80 | RM800.00 | Poslaju | 5-7 Days |
* If you cannot find your list above or any inquiry about the shipping rate, please email us at info@genemartino.com.my or WhatsApp us: +601119933322, we will assist you from there.