1. Is there any postage/shipping fees for my purchase?
- Peninsular Malaysia (SM): FREE shipping
- Sabah & Sarawak (SS): postage charge RM20 (Postage/Shipping FREE FOR purchase RM300 and above)
2. How long does the duration period for our product to reach our valued customers?
- Within 3-5 working days.
- For any order after 4pm on Friday, we will only process your order on next working day (Eg: Monday).
- For order during Saturday and Sunday, we will only process your order on next working day (Eg: Monday).
| Country | Rate | Free Shipping – Minimum Order | Transit Time (Working Days) |
|---|---|---|---|
| Malaysia (Semenanjung area except Kelantan,Pahang & Terengganu) | Free | 0 | 3 – 5 Days |
| Malaysia (Kelantan,Pahang & Terengganu) | Free | 0 | 3 – 5 Days |
| Malaysia (Sabah & Sarawak) | RM20 (first 1kg) +RM6.50 per 0.5kg | RM300.00 | 3 – 5 Days |
| Australia | RM220 (first 1kg) +RM30 per 0.5kg | RM2000.00 | 5-7 Days |
| China | |||
| India | |||
| Philippines | |||
| Macao | RM180 (first 1kg) +RM20 per 0.5kg | RM2000.00 | 5-7 Days |
| Hong Kong | |||
| Thailand | |||
| Vietnam | RM250 (first 1kg) +RM30 per 0.5kg | RM2000.00 | 5-7 Days |
| Brunei | |||
| Singapore | RM110 (first 1kg) +RM5 per 0.5kg | RM2000.00 | 5-7 Days |
* If you cannot find your list above or any inquiry about the shipping rate, please email us at ecommerce@genemartino.com.my or WhatsApp us: +60182179333, we will assist you from there.