All returns must be returned in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED for store credit only.
All returns must be posted within 7 days of receiving your order along with the proof of purchase (GENEMARTINO.COM.MY invoice).
All items returned (including faulty items) without abiding by the above terms will not be accepted.
Buyer bears the cost of shipping the item back to us.
Sale items, headscarves and accessories (such as baju butang,etc) cannot be returned.
Please note that there may be a 0 – 2.5 cm difference in given measurements. Items that vary within this range will not be accepted as defect.
Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. GENEMARTINO.COM.MY portrays all items as accurately as possible. Returns due to colour variances will not be accepted.
All items are not ironed before posted to customers. Creases on clothing are not deemed as faulty items.
All returns will be processed by the Returns Department, up to 3 working days from the date we receive the parcel.
GENEMARTINO.COM.MY is not liable for GENEMARTINO.COM.MY items purchased from a third party merchant.
All unclaimed parcels are forfeited 60 days after a notification email is sent.
Please courier to return product to:
Gene Martino Apparel Sdn. Bhd
E-commerce team (Return Department)
1664, Jalan Perusahaan Tupai 3, Kawasan Perindustrian Tupai, 34000 Taiping, Perak, Malaysia
Tel : 6018-2179333 / 6012-4207339
Fax : 605-8076188
Email : firstname.lastname@example.org