At GENEMARTINO.COM.MY, we are not able to cancel, amend or combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, size, quantity and address are correct before making full payment.
Computation rounding shown in invoice (if any) is a decimal representation due to multiple rounding mechanisms.
We post all orders in the next working day via PosLaju (Friday & weekends orders will be posted on Next Monday). PosLaju makes deliveries Monday – Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).
Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. Goods sold and delivered to overseas (out of Malaysia) are zero-rated with GST at 0%.
All payments have to be made by means specified by GENEMARTINO.COM.MY. Payments shall not be deemed to be made until full amount of funds have cleared.
Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.
All returns must be returned in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED for store credit only.
All returns must be posted within 7 days of receiving your order along with the proof of purchase (GENEMARTINO.COM.MY invoice).
All items returned (including faulty items) without abiding by the above terms will not be accepted.
Buyer bears the cost of shipping the item back to us and vice versa.
Sale items, headscarves and accessories (such as baju butang,etc) cannot be returned.
Please note that there may be a 0 – 2.5 cm difference in given measurements. Items that vary within this range will not be accepted as defect.
Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. GENEMARTINO.COM.MY portrays all items as accurately as possible. Returns due to colour variances will not be accepted.
All items are not ironed before posted to customers. Creases on clothing are not deemed as faulty items.
All returns will be processed by the Returns Department, up to 3 working days from the date we receive the parcel.
GENEMARTINO.COM.MY is not liable for GENEMARTINO.COM.MY items purchased from a third party merchant.
All unclaimed parcels are forfeited 60 days after a notification email is sent.
Please contact our customer service for more information.
Tel : 6018-2179333 / 6012-4207339
Fax : 605-8076188
Email : email@example.com
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